Steve was wonderful in fixing my refrigerator!

I was notified ahead of time before arrival, professional, fast, and efficient made my life easier. We appreciate it.

This saga began 09/10/25, the first appointment that was scheduled to check into the problem. A new compressor was ordered and another appointment was scheduled 09/17/25 for installation. Compressor was replaced. On 09/18/25 I woke up to error messages blinking on both sides of the fridge control panel. The freezer temp was 50 degrees, fridge side 70 degrees. I immediately called Hometown and was informed they wouldn’t be able to send the repairman out until 09/23/25. Six days. I had already lost most of the food in both the fridge and the freezer. I went and purchased a dorm fridge so I could have milk and eggs. When the repairman arrived on 09/23/25 he found Freon leaking out around the copper fittings. After he completed the repair I asked him to help me understand why the Freon was leaking out and he said he didn’t get everything properly installed. Completely unnecessary and unacceptable. When I asked him about Hometown reimbursing me for food loss, he suggested I call Frigidaire. When I called Frigidaire, they said it wasn’t their responsibility since this 15-month-old refrigerator was out of warranty.

Very Helpful, on time, and friendly!! I would recommend and of course, would use this company again.