"Per customer error came up as de indicating slow drain, performed diagnostic test, all components checked normal. Possible chance that debris mightve got stuck and drained out, unit working normal."

"Dryer making loud grind noise when its turning, found dented back bulkhead, damaged drum/basket and broken blower wheel housing, Per Midea tech support, blower housing is NLA."

"Replaced ctrl board with overlay, unit works and heats normal."

Ice maker is noisy.; ordrd 1 DA97-07365G (Ice maker)

"Noisy, needs the tub and basket. Customer declined service."

Evaporator fan motor noisy.; saved tckt

Leaking inside the freezer.cleared the defrost drain.

The cube button isnt working. Needs the UIB.; ordrd 1 5304530933 (User interface board)

Replaced the compressor and filter drier.

"Ice buildup on FF evaporator, needs the E-fan.; ordrd 1 W10633627 (Evaporator fan motor)"

"Needs the fresh food evaporator cover. This part is on back order until September. Contacted PM, the will try to get the fridge replaced."

"Not cooling sufficiently, needs the compressor and evaporator.; rqstng P&A on 1 WP2188823 (Evaporator) and 1 W10309988 (Compressor)"

Replaced the defrost controller.

Weak frost pattern on the evaporator. Needs the compressor.; rqstng P&A on 1 WR87X20798 (Compressor)

Doors not level. Adjusted the doors however the floor isnt level. Unable to adjust perfectly for this reason.

Unit was unplugged plugged in compressor came on unit seems to be cooling cust to monitor till we get back to diag with it plugged in; schdld next appmnt for 8/6 TUE AM

Unit has a leak needs also an evaporator please allow 3 blocks for repairs ; ordrd 1 5304529495 (Evap)

Tech found shocks bad will need new shocks for repair ; ordrd 1 W10780048 (Shocks)

"Freezer cover and craft icemaker needs replaced crack in icemaker and fan is not working in freezer needs authorization ; rqstng P&A on 1 AEQ73449909 (Craft ice) and 1 AEB76044903 (Fan assembly frzr), states that autho needed"

Installed the shocks tested unit unit checks fine no further issues

"Needs dispenser and board dispenser cap is broke and board stops in cycle has to restart board is nla; ordrng 1 WP8558129 (Dispenser), rqstng P&A on 1 8564544 (Board /nla)"

Cust only had general operation questions tech went over settings turning icemaker on and off inst cust unit checks fine no issues

Unit has a bad electrical issue there is a short somewhere in unit not the switches its either in the transformer or the magnetron or the corresponding wiring inst cust we went through3x 20 amp fuses to try and find the short he decided since unit was so old they were going to replace I did have to uninstall unit to diagnose cust asked me to leave it out and put in garage

Not spinning.; ordrd 1 WH03X29559 (Motor) and 1 WH22X38438 (Main board)

"Not cooling, needs the evaporator fan motor and door spacers.; rqstng P&A on 1 5303918549 (Evaporator fan motor) and 2 240311303 (Spacers)s"

Gave cust est to replace unit uib board its in and out responsive will need replaced for repair cust declined est

There is no issue with this unit mr Williams was very combative and attempted to call hometown office thinking we were lowes and his warranty he became very hostile towards me because I wasnt lowes .. I tried to explain to him that Lowes/assurant contracts repair companies like hometown to do repairs there is no lowes repair man he was very upset that unit was working as it should he said the unit wasnt cooling its freezing then not making ice the bin was full then he said it wasnt dispensing ice it did his wife verified for him its dispensing crushed and cubed he became more irate and said well its making a noise whats the noise its making I heard no noise unit is running cooling making and dispensing water and ice there is no noise he started screaming and yelling at me and saying we were the same people who came out from a different appliance company I ended up walking out of customers home I called Assurant and had him flagged as a hostile customer and service provider abuser they notated this and findings of no mechanical issues he was screaming when I left Assurant wont be sending any other providers out

"Per tenant, dishwasher not drying properly, performed diagnostic test and was not able to duplicate the problem, instructed tenant on proper selection in unit, dishwasher working normal."

"Replaced microwave grille vent, unit works normal."

"Installed foot on FL side, unit. Lanced and leveled."

"Replaced main ctrl board and bracket, unit working normal."

"Washer out of balance, found worn suspension rods.; rqstng P&A on 1 W10780048 (Supension rods), states that autho needed"

"Replaced drain pump under washer, unit works and sounds normal."

"Replaced water valve in dishwasher, unit working normal."

"Per customer, any slight touch to the ctrl settings will start making adjustments to were itll shut off, replaced UI board wb27x45308. Cooktop working normal."

"Dispenser not self dispensing automatically, found unit assembly clogged, washer will need new dispenser housing assembly with drawer.; ordrng 1 W11413407 (Dispenser housing) and 1 W11413340 (Drawer)"

"Microwave sparking inside cavity, found bare metal exposed crating sparks every time microwave is being used."

"Shaking violently, replaced the rear shock. Unit tested ok."

Bulk dispenser not functioning. Needs the dispenser assembly and drawer.; ordrng 1 W11413407 (Dispenser assembly) and 1 W11413340 (Dispenser drawer)

Tested unit unit filled as it should I did test unit 3x unit was filling as it should

Ordered the receptical for the 2 large burners they are loose and not making contact ; ordrd 2 Wb17t10006 (Receptical)s

Replaced icemaker unit cycled over unit now working as it should

Customer was holding button down too long this unit you press for 3 seconds and release it will come back on unit came on and started cooling unit checks fine

Tech checked unit its still over sudsing they are using powder pods inst cust there is nothing we can do for this

Drain pump still not working properly ordered new drain pump; ordrd 1 W10919003 (Pump)

Refrigerator gasket torn needs new gasket for repair ; ordrd 1 241786005 (Ref gasket)

"Installed 4 pack shocks shocks were bad causing unit to bang tested unit unit checks fine ; used 1 DC97-16350Ucm (SUSPENSION RODS, 4PK) from stock"

"Top bracket is broke in freezer and needs 1 led module in freezer and 2 in refrigerator they are out needs authorization for repair ; ordrng 1 W10850332 (Bracket) and 3 W11683243 (Led module)s, states that autho needed"

Installed bake element tested unit unit now baking unit checks fine

The inclosure for the refrigerator was stopping freezer door from closing tested unit it has been defrosted unit checks fine

"Water dripping the tub, replaced the water inlet valve. Unit tested ok.; pckd up 1 WH13X26535 (Valve)"

Replaced the start device.

"Not drying, dryer is heating, just not venting. Found the vent hose blocked and pinched behind the dryer. Corrected the venting."

"Not cooling, located a leak at the condenser.; ordrd 1 5304530007 (Condenser) and 1 A19676501 (Filter drier)"

Replaced the damper and tested.

"Not dispensing ice, found the ice chute blocked with crushed ice. Instructed the tenant, when dispensing crushed ice, its a good idea to dispense cubed ice to clear the chute."

"Dispenser assembly is bad needs dispenser and drawer ; rqstng P&A on 1 W11413407 (Dispenser), ordrd 1 W11413340 (Drawer)"

"Not heating, replaced the heater."

"Not starting, installed the Samsung dryer repair kit. Unit tested ok.; used 1 DESAMKIT (DRYER MAINTENANCE KIT) from stock"

Plenty of ice. Checked Samsung for issues with this model.

"Noisy, no noise present. Turned on all fans and compressor individually, no noise. Listened to a recording, sounded like the compressor."

Not cooling sufficiently. Needs the evaporator fan motor and the freezer door gasket.; rqstng P&A on 1 5304521244 (Evaporator fan motor) and 1 242193211 (Gasket)

Not washing or draining. Found the float wasnt installed and the water was off. Also cleared the drain hose.

Replaced listed parts.

"Not heating, needs the heater and main board. Customer declined service."

Installed drain cust had here for leak ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

Tech put spring back on and tested unit unit checks fine

Bellow has rip / hole ordered part from dl; ordrd 1 WPW10381562 (Bellow)

Installed new probe and board tested unit unit now heating as it should no issues

Replaced heater tested unit for leaks and operation unit checks fine

Tech checked unit replaced the idler tested unit checks fine

Unit wasnt mounted in cabinet put screws in cabinet to mount unit and was leaking due to drain in the disposal was too low causing sink to drain inside dishwasher zip tied up to make high loop tested unit unit checks fine

Tech replaced icemaker and cycled unit unit now working

"Washer not spring clothes evenly, out of balance, found clogged water valve and clogged pressure sensor hose, unclogged both pressure sensor hose and cold water valve filter, washer started working normal."

The customer decided against replacing the inverter.

Display digits are out. Needs the main board.; ordrd 1 DE92-04327A (Main board)

"Not cooling, needs the compressor and evaporator.; eml tckt failed"

"Replaced the part, the error is clear."

Ice box frosting up and spilling water. Needs the main board for a software update.; ordrng 1 DA92-01190H (Main board)

"Not spinning, unbalanced loads. Needs the suspension rods.; ordrd 1 DC97-16350U (Suspension rods)"

"Not heating, needs the heater.; ordrd 1 W10518394 (Heater)"

Dispenser paddle broke. Needs the dispenser assembly.; ordrng 1 WP13005704B (Dispenser assembly)

"Dryer not heating, found burnt wire going to the heater, spliced and reconnect wire terminal, unit works and heats normal."

Replaced glass top and two elements LR and FR. Unit works and heats normal.

"Replaced timer and knob in dryer, unit works and heats normal."

"Replaced motor sump assembly in dishwasher, unit working normal."

"Replaced blower wheel and motor, unit works and sounds normal."

"Replaced microwave, unit works and heats normal."

"Cooktop keeps tripping breaker, fond second from the bottom infinite switch burnt causing cooktop to trip breaker.; ordrd 1 WB24X40331 (Infinite switch)"

"Washer not draining, found clogged drain pump with thin cloth stuck inside, removed cloth u it started working and draining normal."

"Replaced door assembly, unit works and heats normal."

"Replaced water valve, unit working and filling normal."

"Per customer, sparking/zapping noise coming from the back of the unit, unable to detect any problems or sounds in the unit, oven working normal."

Dryer not starting found bad main wire harness.; ordrng 1 WE08X29053 (Wire harness)

"Damper bad, not opening.; ordrd 1 242303001 (DAMPER)"

Not cooling in the fresh food section. Needs the evaporator cover and drain kit.; ordrd 1 DA97-06197K (Evaporator cover) and 1 4389144 (Evaporator fan)

"Oven not heating. Ignitor bad, replaced and tested. Unit tested ok.; used 1 5303935066 (IGNITOR) from stock"

"Not heating, needs the heater. Replaced the heater, unit tested ok.; used 1 DC97-14486A (HEATER) from stock"

"Not cooling, needs the compressor. The customer declined service."

"No ice, ice marker wouldnt complete the harvest test. Needs the ice maker.; ordrd 1 W10873791 (ICE MAKER)"